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Delivery & Returns Policy

Silvia Monetti Delivery & Returns Policy

 

PROCESSING TIME

The time we need to prepare an order for shipping varies. For details, see individual items or Contact us.

ESTIMATED SHIPPING TIMES

North America: 7-10 business days
Europe: 5-7 business days
Australia, New Zealand and Oceania: 7-10 business days
We'll do our best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

CUSTOMS AND IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

RETURNS AND EXCHANGES

We accept returns, exchanges and cancellations under the following conditions:
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation: before item has shipped
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:

  • Custom or personalised orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale 

CONDITIONS OF RETURN

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please Contact us if you have any problems with your order.

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